Software

Built with leading practices for software companies.

FEATURED CUSTOMERS

As a software company, NetSuite uses NetSuite to manage its business. This may be the greatest indicator of NetSuite’s ability to meet the needs of a software company.

NetSuite is made to meet the needs of SaaS, on-premise, and subscription-based businesses. NetSuite’s contract management tools allow a software company to define the multiple elements and deliverables of their contract, assign budgets, manage and assign internal resources, and capture actual time and cost against these projects.

Your company may include setup fees, implementation and training fees based on time and materials, recurring license fees, and other elements that normally make billing and revenue recognition difficult to manage. NetSuite brings all of this together to support your billing, revenue recognition, and operational fulfillment processes.

Product Features

Order Management

NetSuite helps establish a smooth flow from sales quote to the point of revenue recognition and ongoing billings to streamline your processes and unify the disparate teams involved. NetSuite’s order management allows for discounting, subscription management, and a 360-degree customer dashboard.

Billing

Automate billing across multiple revenue streams—subscription, product, usage, and services. Billing may be generated from the project accounting directly from a recurring sales order, or based on usage quantities. NetSuite allows you to gather this data and translate it into a billing scenario that meets your contractual arrangements.

Revenue Recognition

NetSuite can get you out of your spreadsheets for revenue recognition. NetSuite is designed to meet your accounting compliance needs across the spectrum of simple to complex. NetSuite provides a robust and comprehensive configurable capabilities based on requirements of ASC 605 and ASC 606/IFRS 15, enabling systematic compliance for complexities associated with accurately managing revenue contracts.

Automation

Time is valuable on the production floor. We want to limit the number of clicks or time necessary to process transactions. NetSuite allows for automation, which may include integration-driven transactional processing, auto-processing based on triggers, or simply unifying the different parties involved through clean workflows. You are in a fast-paced environment and there is no time for busy work. NetSuite can help automate the mundane to leave more of the value-add activities to you.

Unified System

Whether you are using NetSuite CRM or an external CRM, NetSuite allows for a clean flow of sales quotes, and opportunities into a NetSuite Sales order. NetSuite’s ability to perform contract management, billing, resource management, and fulfillment creates cohesion within your organization and provides a single source of truth.

Customer Service

NetSuite’s case and issue management tools allow your customer service representatives to log tickets, assign to known issues, communicate directly with the customer from their account with full log of email and other communications. The Customer 360 dashboard allows a representative to quickly see the billing status, transactional history, and case history of a customer on a single page. Because of NetSuite’s ease of configuration, the Sales Order and Case records can be tailored and workflows established to meet the needs of your organization.

NetSuite Benefits for Software

Transform

Shatter your limitations with the game-changing solution built specifically for distributors.

Engage

Meet your customers everywhere through the power of omnichannel commerce.

Modernize

Leapfrog your competitors with technologies built for 21st century businesses.

One System

Manage all of your business processes, from marketing, selling and ordering to shipping, billing, cash management, general ledger, support, upselling and reordering.