CRM+
Today’s successful companies are agile and responsive to their customer’s needs.
FEATURED CUSTOMERS
Beyond Traditional CRM: Complete Customer Lifecycle Management
NetSuite CRM+ is the only hosted CRM application that integrates order management, partner management, incentive management, project tracking as well as website hosting and analytics, giving businesses large and small seamless customer processes and clear lines of visibility across traditional and online channels.
Product Features
Powerful Sales Force Automation
NetSuite CRM+ provides SFA that equips the sales team with an accurate record of each opportunity and its status, a complete view of the prospect and real-time access to every detail.
Advanced Sales Forecasting and Quota Management
NetSuite CRM+ advanced forecasting and quote management capabilities build reliability, predictability and trust into the sales process.
Automated Incentive Compensation Management
NetSuite CRM+ delivers flexible sales compensation management that frees up the sales operations team from time-consuming compensation calculation.
Comprehensive Upsell, Quote and Order Management
NetSuite CRM+ automates your entire marketing process across channels, allowing you to better align campaigns and programs with your sales efforts.
Customer Service and Support
NetSuite’s call center capabilities enables you to serve customers quickly and efficiently with 360-degree customer view.
Real-Time Dashboards, Reporting, Analytics and Planning
NetSuite delivers built-in, real-time role-based dashboards, reporting and analytics enabling your sales, marketing and service teams to monitor personalized Key Performance Indicators (KPIs) and access the latest reports as part of their everyday activities.
Anytime, Anywhere Mobile Access
NetSuite’s comprehensive support for mobile devices—iPhone, BlackBerry or Android (provided by both NetSuite and NetSuite partners)—ensures access to real-time business information they need.
Integration with Ecommerce Platform
NetSuite CRM+ integrates with NetSuite’s ecommerce platform, providing a single system of record for customer information and interactions as well as the customer’s commerce transactions. This integrated solution allows you to monitor and measure everything that happens online and capture every interaction with a customer or prospect automatically.
Integration with Leading Social and Productivity Tools
NetSuite integrates with Yammer and Qontext using its SuiteSocial platform, improving collaboration and overall sales productivity.
Partner Relationship Management
NetSuite CRM+ provides full control over every element of the partnering process, including joint marketing campaigns, lead management, pipeline management, order processing, and commissions and royalties.
CRM+ Benefits
Streamlines Lead-to-Cash Processes
NetSuite CRM+ provides a seamless flow of information across the entire customer lifecycle.
Elevates Productivity Across the Organization with a 360-Degree View of Your Customers
Provide true 360 degree view of all customer data and customer interactions, including complete visibility into all financial transactions and website interactions.
Manages Global Sales and Services Organizations
Improves sales performance through forecasting, upsell and commission management
Get Real-Time Visibility Into Sales, Pipeline and Forecasts
Treat your channel partners as an extension of your direct sales team – seamlessly.